Refund Policy

Refund Policy

Effective Date: August 4, 2024

Welcome to DumpItAtlanta.com. This Refunds Policy outlines the terms and conditions under which Back it up and Dump it (“we”, “our”, “us”) handles refunds for the junk removal services (“Services”) provided through our Website. Our goal is to ensure your satisfaction with our Services. If you are not completely satisfied, please review the following guidelines.

1. Refund Eligibility

Refunds are available under the following conditions:

  • You are unsatisfied with our Services due to a failure to meet agreed-upon service standards.
  • Our team was unable to complete the junk removal service as per the scheduled appointment.

2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

  • A refund request must be submitted within 14 days of the service date.
  • The request must include a detailed explanation of the reason for dissatisfaction.
  • The customer must have followed all preparation instructions provided by our team prior to the service.

3. Refund Process

To initiate a refund request:

  1. Contact Us: Email us at vsewell@backitupanddumpit4u.com or call our customer support at 678-861-3421.
  2. Provide Details: Include your name, service date, invoice number, and a detailed description of the issue.
  3. Review: Our team will review your request and respond within 7 business days.

4. Refund Approval

Upon approval of your refund request:

  • Refunds will be processed using the original method of payment.
  • Refunds may take 5-10 business days to appear on your statement, depending on your bank or payment provider.

5. Fees and Costs

In some cases, partial refunds may be offered. We may deduct fees for:

  • Services partially completed before a cancellation.
  • Any costs incurred by our team due to preparation work or travel.

6. Exceptions

Refunds will not be provided if:

  • The customer failed to provide access to the property at the scheduled time.
  • The customer did not adhere to the preparation instructions provided by our team.
  • The service was fully completed as per the agreed terms and conditions.

7. Contact Information

For any questions or to initiate a refund request, please contact our customer support team:

Email: vsewell@backitupanddumpit4u.com
Address: 8735 Dunwoody Place #4989, Atlanta, GA 30350
Phone: 678-861-3421

8. Policy Updates

We reserve the right to update or modify this Refunds Policy at any time. Any changes will be posted on this page with the updated effective date.

By using our Services, you agree to this Refunds Policy. Thank you for choosing Back it up and Dump it.